Social Housing Residents Happy With Design and Quality of Homes

Resident feedback published today by the Homes and Communities Agency (HCA) shows that the overwhelming majority of social housing tenants are very happy with the design and quality of their homes, funded by the Agency. The report, Quality Counts, summarises the main findings of a series of Quality Assurance and Impact Visits carried out by the HCA for homes delivered under the Agency’s National Affordable Housing Programme (NAHP) 2008-11, across 520 schemes nationwide. The Quality Assurance and Impact Visits complement the Agency’s compliance activity, providing a valuable understanding of what residents really want from their homes. Findings from the Quality Assurance and Impact Visits will be used to inform the Agency’s approach to delivering the new Affordable Homes programme, helping to ensure continuous improvement in the quality of homes funded by the HCA. Download a copy of the report from the HCA website.