The social housing regulator has said there will be no clear definition of the ‘serious detriment’ that will see it intervene in consumer regulation cases. Deborah Ilott, strategic regulation manager at the TSA, said: ‘We can’t define precisely what serious detriment means because it will vary from case to case. But generally speaking it will involve a breach of one of the consumer standards and some action that is likely to cause harm to tenants. The most obvious examples are in relation to gas safety.’ From April, when responsibility for regulation shifts from the Tenant Services Authority to the Homes and Communities Agency, the regulator will only intervene on consumer regulation cases where there is serious detriment. Read more on Inside Housing.
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