Baroness Hanham: The Government are determined that tenants
who are eligible to exercise the right to buy their home and are able to afford
it should be made aware of the significantly increased discount of up to
£75,000 now available. In order to protect tenants' personal data, the
department was rightly not able to use personal address data supplied by local
authorities and housing associations to mail tenants directly. The contractor
therefore used other database information to help target potential eligible
tenants, as is the norm for direct mail marketing. Landlords have a statutory
duty to inform their tenants about the changes. However, the department's
research on previous changes to the scheme suggested that only a third of
tenants were aware of those changes. It would be unfair if some tenants were
not able to exercise their legal right to buy because of local councils keeping
them in the dark and failing to promote the reinvigorated scheme.
NSW should compensate elderly woman whose public housing was inundated with
sewage, ombudsman finds
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Ombudsman finds Homes NSW acted unreasonably and recommended additional
payment for distress and suffering
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