Universal Credit – Parliamentary Written Answer

Stephen Timms: To ask the Secretary of State for Work and Pensions what his most recent assessment is of the preparedness of future applicants for universal credit to submit their applications online; and if he will make a statement.

Mr Hoban: A survey of existing claimants found 78% already use the internet and 74% have a home broadband connection. All our products are being developed using the DWP guidelines for level of literacy required of between nine and 13 years of age and to be compliant with disability legislation. This will ensure that online services are accessible to the vast majority of users. We are also taking the opportunity to simplify the language we use. Jobcentre Plus advisers are helping people who lack the skills or confidence to use online services to develop their digital skills, often in partnership with local charities, libraries and businesses. The Department has installed a total of 2,167 new Internet Access Devices (IADs) in Jobcentres for those who do not have their own computer, and we will ensure that digital skills are a key part of the support offered to jobseekers to help them back to work.