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Three projects testing aspects of the government’s universal
credit welfare reform have warned there are serious flaws in the way people
access the scheme. At the CIH Scotland’s
annual conference councillors from the three local authority pilot schemes in
the country warned online applications must not become the preferred method for
accessing the benefits system, and alternative methods must not be made more
difficult to force people to go digital.
The government wants the system to be ‘digital by default’, with
claimants managing their payments online. ‘It takes around ninety minutes to
complete an online JSA application form,’ said Julie Hunter of North
Lanarkshire Council. ‘People can’t fill out a thirty six page form on a mobile
phone.’ Read more on Inside Housing.
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