The following is a very brief extract from a range of advice
given by executives of organisations involved in the demonstration projects.
*Four times the level of staffing compared to normal arrears
recovery: *Significant staff resources devoted to communication and making sure
everyone understands the changes. One staff member for every 160 tenants.
*Arrears have risen from 2% to 11%.
*Tackle arrears at an earlier stage
*Extra exemptions: One of the main aims of the direct
payment projects is to work out which circumstances should give rise to
exemptions.
Read more on the Guardian website.
No comments:
Post a Comment