A significant number of social housing tenants have no
interest in accessing the internet, according to new research into digital
inclusion. Orbit Group surveyed 1,782
tenants to find out how they use the internet and potential barriers to
access. The report shows 67 per cent of
tenants and 88 per cent of leaseholders have internet access. But just one in
10 of those tenants without access is interested in getting online. The
universal credit benefits system, being rolled out from October, has a ‘digital
by default’ emphasis, meaning most claimants will apply online. The research
acknowledges the growing importance for landlords to ensure tenants are able to
use this system as failure to do so will have ‘direct financial implications’
for providers. Read more on the Orbit Group website.
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