A tenant body has reported an upsurge in complaints from
residents who feel they have less of a voice as a result of changes to their
social landlords’ group structures. The
Tenants’ and Residents’ Organisations of England said it is currently
receiving around 10 or 12 complaints a month from tenants, compared with around
one or two a month a few months ago. Michael Gelling, chair of TAROE, said the
complaints are almost all about changes to group structures. Mr Gelling said that in some cases social
landlords had derecognised long-running panels on which tenants sit as part of
changes to slim down organisations and achieve greater value for money. Read more on Inside Housing.
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