A tenant advisory body has said it remains ‘deeply
concerned’ about the HCA’s approach to consumer regulation, claiming it is not
doing enough. The HCA last month published a review of consumer regulation,
including examples of real incidents that have failed to meet its statutory
‘serious detriment’ threshold for intervention on tenant complaints. But a
Tenant Participation Advisory Service spokesperson said the HCA can do more to
promote the status of consumer standards, while ‘remaining in its current
remit’. Read more on the Inside Housing website.
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