Monday, 12 May 2014

Housing: Complaints – Parliamentary Written Answer

Tim Farron: To ask the Secretary of State for Communities and Local Government how many complaints have been received by the Housing Ombudsman service in the latest year for which figures are available?

Kris Hopkins: In 2012-13, the Independent Housing Ombudsman received 3,657 inquiries and 6,391 formal complaints. In that year, 543 complaints resulted in a determination decision following a formal intervention. I would note that, as of March 2013, the Ombudsman's remit covered 2,123 landlords, representing 2.9 million housing units. Source: Independent Housing Ombudsman Ltd Annual report and Financial Statements 2012-13.

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