Frontline Housing Workers to Work More Closely With Residents

Frontline housing professionals believe they will need to work more closely with residents and more creatively in the future according to new research. The Frontline Futures study found that people who work in social housing think doing things with residents, rather than doing things to or for them, is the way forward, and also that following set procedures should become less important because it is not the most effective way of getting the best results. As reported in the interim findings in March, welfare reform, lack of housing supply and the increasing gap between income and housing costs are having the biggest impact on frontline housing roles. Many people who live in social housing need increasing levels of support, and in many cases housing professionals are expected to fill the gap left by the withdrawal of other services. Read more on the Housingnet website.