For providers the potential cost savings of, for example,
moving customers to online repair forms are lost if customers can't access
digital services. Jobs, cheaper bills, education and training and cheaper
groceries are all available online, not to mention social networking which can
tackle social exclusion. Three years ago
Home Group started running silver surfer sessions in sheltered housing schemes.
They were a hit, with customers learning how to use social media and find
information using Google. A few customers even went out and bought their own
laptops. However it soon became clear that forking out £200 – £300 for a laptop
and the monthly broadband fees needed to go online were beyond the means of
many. What was the point in moving services online if the very people they were
designed for couldn't afford to access them? That's when Home Group made a
£600,000 commitment to install free communal computers in every single one of the
care and support services that wanted it. Read more on the Guardian website.
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