Support to Resolve Social Tenants' Complaints

Tenants have a right to know how to complain if they get a poor service from their social landlord, Housing Minister Kris Hopkins said today (7 July 2014). While the vast majority of social tenants are happy with the service they receive and the relationship they have with their landlords, Mr Hopkins made clear that there must be no delay in resolving issues where they arise and that tenants need clear and simple advice about how to make a complaint. Mr Hopkins wants tenants up and down the country to get the service they deserve – but also to know where they can turn if they get a raw deal. The complaints process for social tenants is now published on the government’s website, while the Homes and Communities Agency has clarified its role as the industry’s regulator. Read more on the CLG website.