Mr Love: To ask the Secretary of State for Work and
Pensions what arrangements are in place to allow people who do not have access
to a computer or the internet to claim universal credit; and if he will make a
statement.
Mr Harper: Support is available through our own jobcentre
network where we are introducing 6,000 additional web access devices to improve
digital access by autumn. Claimants can be given access to the internet through
these devices to make a claim and support will be given where necessary if they
are not familiar with digital services. DWP already works in partnership with
local authorities who can also provide digital access and digital support for
claimants through existing outlets. DWP also provides a telephony service to
support those unable to use the digital channel.
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