Rachel Reeves: To ask the Secretary of State for Work and
Pensions, what estimate he has made of the proportion of people expected to
claim universal credit who have never previously used the internet.
Mr Mark Harper: Over 90% of new claims are being made on
line and all of our Jobcentres have computers available for claimants to access the internet
and Wi-Fi.As noted in the Government’s statement on assisted digital services
in December 2013 (https://www.gov.uk/government/publications/government-approach-to-assisted-digital) people will continue to be supported in interacting with the government even
if they are unable to access services online, and we offer claimants the option
to claim Universal Credit via telephone or in person.
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