Seven Ways Social Landlords Can Prepare For Universal Credit

Universal credit will see housing benefit paid direct to tenants each month (as part of a larger amount of benefit payments), instead of being paid to their landlords, as is currently the case. Sanctuary Housing has taken part in one of the government’s pilot schemes to test the impact of the policy. Sanctuary have shared their experience about how to manage the changeover.

·         Know your data

·         Identify a universal credit expert

·         Work closely with the DWP

·         Anticipate tenants in need

·         Don’t overlook service charges

·         Make use of APAs

·         Keep customers informed

Read full details of these tips on the Guardian website.