Wednesday, 17 February 2016

Universal Credit: Telephone Services – Parliamentary Written Answer

Stephen Timms:  To ask the Secretary of State for Work and Pensions, whether telephones with a direct connection to the universal credit helpline are available to use free of charge in every jobcentre.
Priti Patel: We no longer have customer access phones in Jobcentres. However, should a claimant need to use a telephone in connection with their claim or job search, they will be given access to a phone by their work coach.

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