Here are five tips on how to get your business ready for
Voluntary Right to Buy.
1. Be clear where VRTB sits in your business
2. Map your processes - You’ll need to understand your
processes and identify gaps. You can then put in place the systems, teams and
people you’ll need to deliver VRTB.
3. Bring the business together - VRTB is very different
than Preserved Right To Buy, it touches people across the business, including
asset management, housing, customer contact teams and so on.
4. Getting the product to market - The customer
experience is straightforward – like they’d expect from a bank or utility.
5. Managing expectations - Residents will be disappointed
if they’re ineligible either because of their tenancy or their home is exempt.
Read more on the NHF website.
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