Universal credit is the biggest change to our welfare
system in 40 years. By the time it has been fully rolled out in 2022 it will
potentially affect 8 million people across the UK. The rollout so far has been
controversial, and fraught with difficulties. Social housing organisations, in
which only around 2.6% of tenants are currently claiming universal credit, have
been hit particularly hard by the speed and scale of the change. In August 2017
the DWP released a guide for landlords, in a bid to explain what the changes
will mean and how they can support their tenants. Unfortunately, it made little
to no mention of how to deal with the slew of administrative issues, faults and
delays, which have already caused hardship for so many claimants. Read more on
the Guardian website.
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