A lettings and estate agency owned by a London ALMO is
being investigated by its own council’s trading standards department. CityWest
Residential is a subsidiary of CityWest Homes, which manages 21,000 units on
behalf of Westminster City Council. The authority confirmed it was taking
action against the company for breaches of the Consumer Rights Act, but said it
could not comment further. CityWest Homes was the first ALMO to launch a
lettings agency in 2009. CityWest Residential now handles lettings and sales
for private landlords across the borough, including those previously owned by
the council. A proportion of the agency’s profits are channelled back into
Westminster City Council to help pay for more affordable housing. Read more on
Inside Housing.
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