If you found a way to cut the waiting list for your
service by 95% while boosting customer satisfaction and shrinking costs, you
might expect others to follow your lead. Those outcomes were achieved by a
remarkable turnaround of the housing allocations system in Great Yarmouth,
Norfolk, where the local borough council has put a focus back on individual
needs and has thrown out a standardised process described by one housing
officer as having felt like being “on a treadmill never getting anywhere”. Great
Yarmouth continues to use its revised approach, and professes great faith in
it, but almost all other housing authorities persevere with versions of the
“choice-based” lettings system it has abandoned. Read more on the Guardian
website.
There’s no point building homes that people can’t afford | Letters
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Readers respond to Polly Toynbee’s article about the tussle between central
government and local planners in Kent
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