Complaints To Housing Ombudsman Up 16%

Complaints to the Housing Ombudsman rose 16% in the past year, its annual report shows. The body received 6,806 complaints in 2017/18, up from 5,870 the previous year. In 2015/16, 5,802 complaints were submitted.  Repairs were the biggest grounds for complaints, making up 37% of the total. Tenants’ behaviour was the second most common cause at 11%. The number of complaints which were formally investigated by the ombudsman after completing the landlords complaints procedure rose 7%. Nearly four in five (79%) of complaints were closed without the need for formal investigation. Read more on the Housing Ombudsman website.

https://www.housing-ombudsman.org.uk/2018/07/06/annual-report-2017-18-published/