Ministers have been exploring the idea of ‘league tables’
of housing associations as a key policy recommendation in the imminent Social
Housing Green Paper. Officials have been developing the idea of publicly
available leagues tables to rank associations’ performance in terms of services
to tenants. Sources said the league table suggestion would involve ranking
housing associations on key metrics, such as the time taken to complete
repairs, customer satisfaction or complaints. The paper is expected to include
proposals surrounding a beefed-up role for consumer standards in regulation and
suggestions of ways to reduce stigma for social housing tenants. Read more on
Inside Housing.
NSW should compensate elderly woman whose public housing was inundated with
sewage, ombudsman finds
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Ombudsman finds Homes NSW acted unreasonably and recommended additional
payment for distress and suffering
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