Rather than collect data to demonstrate how good they
are, social housing providers should collect data to improve how good they are.
That is the suggestion from HACT, in their new report, ‘Rethinking Customer
Insight: Moving beyond the numbers’. The report urges housing providers to be
“more targeted, more intelligent and more responsive” in their communication to
customers. The report concludes that there is no one-size-fits-all model for
customer satisfaction. Download the report from the HACT website.
England’s housing courts at breaking point as renters battle no-fault
evictions
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Courts said to be ‘overloaded’ as landlords sell properties and tenants
with nowhere to go try to delay evictions
It is a Wednesday afternoon at Stratfor...
2 weeks ago
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