Rather than collect data to demonstrate how good they
are, social housing providers should collect data to improve how good they are.
That is the suggestion from HACT, in their new report, ‘Rethinking Customer
Insight: Moving beyond the numbers’. The report urges housing providers to be
“more targeted, more intelligent and more responsive” in their communication to
customers. The report concludes that there is no one-size-fits-all model for
customer satisfaction. Download the report from the HACT website.
The crimewave sweeping Britain? Illegal houses in multiple occupation |
Aditya Chakrabortty
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With private-sector villainy and public-sector complicity, what makes this
HMO scandal so characteristic of modern Britain is how far the guilt spreads
F...
3 hours ago
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