Rather than collect data to demonstrate how good they
are, social housing providers should collect data to improve how good they are.
That is the suggestion from HACT, in their new report, ‘Rethinking Customer
Insight: Moving beyond the numbers’. The report urges housing providers to be
“more targeted, more intelligent and more responsive” in their communication to
customers. The report concludes that there is no one-size-fits-all model for
customer satisfaction. Download the report from the HACT website.
Finland tried to end homelessness. What can we learn from its runaway
success – and recent failures?
-
The Housing First policy led to the number of homeless people in Finland
dropping by half. Those with firsthand experience explain why it worked
At 3.30a...
1 hour ago
No comments:
Post a Comment