Report Calls For New Approach To Customer Satisfaction In Social Housing

Rather than collect data to demonstrate how good they are, social housing providers should collect data to improve how good they are. That is the suggestion from HACT, in their new report, ‘Rethinking Customer Insight: Moving beyond the numbers’. The report urges housing providers to be “more targeted, more intelligent and more responsive” in their communication to customers. The report concludes that there is no one-size-fits-all model for customer satisfaction. Download the report from the HACT website.

https://www.hact.org.uk/sites/default/files/Beyond_Customer_Insight_vFinal.pdf