Monday, 29 July 2019

Number Of Complaints To Housing Ombudsman Rises By 12%


In 2018/19, the ombudsman received 7,623 complaints, up 12% from 6,806 the year previously, according to its annual report for the year. Of the 2,214 cases the ombudsman issued decisions on in 2018/19, 814 (37%) were determined to involve ‘no maladministration’, meaning no mistake had been made by the landlord. Read more on Inside Housing.

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