Survey Shows ‘Clear Desire’ For Resident Involvement In Service Delivery

With no ‘silver bullet’ solution, a new survey from HouseMark offers ammunition for providers aiming to keep service delivery relevant. The survey shares the findings of sector-wide STAR (Survey of Tenants and Residents) research with input from more than 250 social landlords. “Capturing the customer voice to improve ways of working and shape services is essential. “The scale of response from across the sector demonstrates the huge interest and enthusiasm from landlords to engage with residents to improve their services,” said HouseMark Chief Executive Laurice Ponting. Download survey results from the HouseMark website.

https://www.housemark.co.uk/media/2472/1414101_star_brochure_a5_8pp_final.pdf