With no ‘silver bullet’ solution, a new survey from
HouseMark offers ammunition for providers aiming to keep service delivery
relevant. The survey shares the findings of sector-wide STAR (Survey of Tenants
and Residents) research with input from more than 250 social landlords. “Capturing
the customer voice to improve ways of working and shape services is essential. “The
scale of response from across the sector demonstrates the huge interest and
enthusiasm from landlords to engage with residents to improve their services,”
said HouseMark Chief Executive Laurice Ponting. Download survey results from
the HouseMark website.
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