Tuesday, 8 December 2020

Social Housing White Paper Introduces ‘Tenant Satisfaction Measures’

The wait for the Social Housing White Paper is finally over, and government has set out in the document how it intends to “improve social housing and give residents a greater voice”. The White Paper is set to “make landlords more accountable for the services they deliver” and will introduce a set of “tenant satisfaction measures that landlords will have to report against”. As part of these tenant satisfaction measures, the government says it will "expect landlords to report to every tenant on such matters at least once a year, if not continuously using technology." Read more on the HQN website.

https://hqnetwork.co.uk/index.cfm?page=news&item=social-housing-white-paper-introduces-tenant-satisfaction-measures-4206 

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