Ombudsman Investigating Five Social Landlords Over Failure To Deal With Complaints

The Housing Ombudsman has found five social landlords that are in breach of its new complaint-handling code, with the watchdog currently investigating the providers. In a new quarterly report, the ombudsman revealed that 23 complaint-handling failure orders had been issued between April and June. However, while in 17 of these cases, the landlords complied, there were six cases of non-compliance by five landlords. Among those that were found to be non-compliant were two councils, Greenwich Council and Lambeth Council, and three housing associations, A2Dominion, Housing for Women and Abri. Read the report on the Housing Ombudsman website.

https://www.housing-ombudsman.org.uk/wp-content/uploads/2021/07/Complaint-handling-failure-orders-April-to-June-2021.pdf