The Housing Ombudsman has found five social landlords
that are in breach of its new complaint-handling code, with the watchdog
currently investigating the providers.
In a new quarterly report, the ombudsman revealed that 23
complaint-handling failure orders had been issued between April and June.
However, while in 17 of these cases, the landlords complied, there were six
cases of non-compliance by five landlords. Among those that were found to be
non-compliant were two councils, Greenwich Council and Lambeth Council, and
three housing associations, A2Dominion, Housing for Women and Abri. Read the
report on the Housing Ombudsman website.
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