Thursday 22 July 2021

Ombudsman Investigating Five Social Landlords Over Failure To Deal With Complaints

The Housing Ombudsman has found five social landlords that are in breach of its new complaint-handling code, with the watchdog currently investigating the providers. In a new quarterly report, the ombudsman revealed that 23 complaint-handling failure orders had been issued between April and June. However, while in 17 of these cases, the landlords complied, there were six cases of non-compliance by five landlords. Among those that were found to be non-compliant were two councils, Greenwich Council and Lambeth Council, and three housing associations, A2Dominion, Housing for Women and Abri. Read the report on the Housing Ombudsman website.

https://www.housing-ombudsman.org.uk/wp-content/uploads/2021/07/Complaint-handling-failure-orders-April-to-June-2021.pdf 

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