Complaints To Housing Ombudsman Rise By 21%

Complaints and enquiries to the Housing Ombudsman increased 21% in the first three months of 2020/21, having already risen sharply last year. The complaints arbitration service revealed that it received 7,276 enquiries and complaints over the period, up from 6,010 in the previous three months. The number is also 230% higher than for between April and June 2020 – although that quarter saw a 41% drop compared with the previous year amid the first coronavirus lockdown. Read more on Inside Housing.

https://www.insidehousing.co.uk/news/complaints-to-housing-ombudsman-rise-by-21-72385?utm_source=Housing60&utm_medium=email&utm_content=article_link&utm_campaign=H60