Formal investigations by the Housing Ombudsman have risen by 65% compared with last year, while enquiries and complaints to the service have surged by 139 per cent in the last year, the body has revealed. The figures were published as the ombudsman launched a consultation on its three-year corporate plan from 2022 to 2025, in which it sets out how it will tackle an “unprecedented increase” in casework and to “reinforce the importance” of complaint-handling in the social housing sector. Read more on Inside Housing.
‘Those two weeks felt how the world should be’: the young single mums who
took on the housing crisis – and won
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When a group of teenage mothers were evicted from their homeless hostel,
Focus E15, they took over a tower block of empty council flats in protest.
Ten y...
19 hours ago
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