Study Backs Tenant-Led Regulation

A report commissioned by the TSA and written by the CIH takes a detailed look at the use of a new approach to tenant involvement and performance management, which gives tenants the power to challenge their housing organisation and drive up performance. The report claims that this new approach, entitled resident-led self-regulation, has the potential to change social housing for the better and give real power to a group of customers who have little consumer choice. It could also cut down on the need for external intervention. It draws on existing practice to help tenants, staff and governors in the social housing sector to develop and make effective use of resident-led scrutiny, and suggests ideas to inform the way the TSA carries out regulation. Read the full story on the CIH website.