Two Ombudsman services – the Local Government Ombudsman and the Housing Ombudsman – have agreed to promote closer working between them for the benefit of tenants, landlords and other interested parties. It will make it easier for social housing tenants to access their services. The two services have signed a ‘protocol’ setting out arrangements for greater joint working and information sharing between them. It will help direct social housing tenants to the appropriate Ombudsman scheme. It also paves the way for more collaborative working between the two schemes, for example in relation to feedback to landlords, staff development and the issue of good practice guidance. Subscribers to HouseMark can read the rest of this story by clicking on the logo below.
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