The government is set to backtrack on plans to bar tenants from taking their complaints to the Housing Ombudsman Service. As it stands the Localism Bill, which is currently going through the House of Lords, would prevent tenants from taking their complaint to the ombudsman. Instead, tenants would have to approach a councillor, MP or tenant panel, known as the ‘democratic filter’ with their complaint, who could then refer it to the ombudsman. Communities and local government minister Baroness Joan Hanham will move an amendment to the bill which will allow tenants to take their complaint to the ombudsman without using the democratic filter if eight weeks have elapsed since the landlord’s internal procedure has been exhausted. Read more on 24dash.
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