Welfare reforms have contributed to a sharp increase in complaints and enquiries made to the housing ombudsman. Mike Biles, the housing ombudsman, revealed there has been a 31 per cent increase in tenant enquiries and complaints in the first quarter of 2013/14 compared with the same period last year. The ombudsman received 3,207 enquiries or complaints in April to June 2013/14, and 2,456 in the same period last year.
Since April the ombudsman has only been able to consider complaints that have first been referred by a ‘designated person’ - an MP, councillor or recognised tenant panel - or by the tenant themselves if eight weeks have passed since the completion of internal complaints processes. Read more on Inside Housing.
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